We want you to be happy with the work. Because our services are custom engineering work, refunds depend on how far a project has progressed.
Before work starts
If you cancel before we start work on your project, we refund 100% of any advance you paid.
After work has started
If a project is cancelled after work has started, we refund the advance minus the value of work already completed (for example, completed milestones). We'll share a short breakdown with you.
After delivery
Once the work is delivered and the handover details are published in your portal, payments are non-refundable. If something doesn't match the agreed scope, tell us within 7 days and we'll fix it free of charge.
If we can't deliver
If we're unable to complete the agreed scope for reasons on our side, we refund the amount for the undelivered part in full.
Duplicate or incorrect payments
If you paid the same invoice twice or were charged the wrong amount, we refund the extra amount in full.
How refunds are paid
- Refunds go back through the original payment method where possible (online payment or bank transfer).
- We process approved refunds within 7–14 business days. Your bank or card issuer may take extra time.
How to request a refund
Email [email protected] with your invoice number (for example INV-000123) and the reason. We reply within 2 business days.