These Terms of Service ("Terms") govern your use of ittechsoft.com, the client portal, and the engineering services we provide ("Services"). By requesting a quote, creating an account, or paying an invoice, you agree to these Terms.
1. Who we are
ittechsoft ("we", "us") provides productized engineering services such as server setup, CI/CD pipelines and deployments. You can reach us at [email protected].
2. Quotes and agreements
- A quote request is not a contract. We reply by email with the scope, price and the access or information we need.
- A project starts once you confirm it in the client portal, or once we receive any advance payment we asked for.
- The scope agreed by email and shown in your project is the scope we deliver. Changes in scope may need a new quote or an additional invoice.
3. Your responsibilities
- Provide accurate information and the access we need (for example server credentials, repositories, domains) in time.
- Make sure you own or are authorised to give us access to every system you share.
- Keep backups of your data. We take care, but we are not responsible for loss caused by systems we don't control.
4. Access details and confidentiality
Access details you submit in the portal are stored encrypted and are only used to deliver your project. We recommend changing passwords and revoking keys after handover. We keep your information confidential and don't sell it.
5. Prices, invoices and payment
- Prices are shown in BDT or USD as agreed for each project.
- Invoices can be paid online through our payment gateway or by bank transfer.
- Handover details may be released after the final invoice is paid.
- Refunds follow our Refund Policy.
6. Delivery and acceptance
We deliver the agreed work and publish handover details in your portal. Please review it promptly; if something doesn't match the agreed scope, tell us within 7 days and we'll fix it at no extra cost.
7. Intellectual property
Once paid in full, you own the configuration, scripts and deliverables we create specifically for you. We keep the right to reuse our general know-how, templates and tools.
8. Limitation of liability
Our services are provided with reasonable skill and care. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the project concerned. We are not liable for indirect losses such as lost profits or data.
9. Ending a project
Either party may end a project with written notice. You pay for the work completed up to that point; see the Refund Policy for any advance already paid.
10. Changes to these Terms
We may update these Terms. The date at the top shows the latest version; changes don't affect projects already in progress.
11. Governing law
These Terms are governed by the laws of Bangladesh.
12. Contact
Questions? Email [email protected].